At House of Shivaana, we want you to be happy with your purchase. If you receive an eligible product and need an exchange, please follow the policy below.
1. Exchange Eligibility
Exchange requests must be made within [3 days] of delivery.
To be eligible for an exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Include the original packaging and tags, where applicable
- Not show any signs of damage, alteration, or wear
2. Non-Exchangeable Products
For hygiene and product-safety reasons, certain jewellery items may not be eligible for exchange.
Products that are used, worn, damaged, altered, or returned without the required packaging may not be accepted.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery with your order number and clear photographs/videos of the product and packaging.
We will review the issue and provide the appropriate resolution.
4. Exchange Process
To request an exchange, contact us at:
House of Shivaana
Email: houseofshivaana@gmail.com
Phone: 6376220050
Please provide your Order Number and reason for the exchange.
Once your request is approved, we will provide the next steps for returning the product.
5. Exchange Shipping
Any applicable exchange shipping charges will be communicated to you before the exchange is processed.
6. Important Note
Exchange approval is subject to verification of the returned product. Products that do not meet the eligibility requirements may be rejected.
For refunds and cancellations, please refer to our Refund Policy and Cancellation Policy.
House of Shivaana reserves the right to update this Exchange Policy when necessary. Any changes will be published on this page with the updated date.