Terms & Conditions
Welcome to House of Shivaana. By accessing our website or placing an order, you agree to the following Terms & Conditions.
1. Products
We make every effort to display our jewellery accurately. However, slight variations in colour, finish, size, or appearance may occur due to lighting, photography, and screen settings.
2. Orders
All orders are subject to product availability and payment confirmation. House of Shivaana reserves the right to cancel an order in case of product unavailability, incorrect pricing, payment issues, incorrect information, or suspected fraudulent activity.
3. Pricing & Payment
All prices are displayed in Indian Rupees (₹) unless stated otherwise. Prices and offers may change without prior notice. Orders are processed after successful payment confirmation.
4. Shipping & Delivery
We aim to dispatch orders within the timeframe mentioned on our website. Delivery times may vary due to courier delays, weather, holidays, incorrect addresses, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery information.
5. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are subject to our Refund & Return Policy. Customers should review the policy before placing an order.
Products must be returned in the condition and packaging specified in our policy.
6. Jewellery Care
To maintain the appearance of your jewellery, keep it away from water, perfume, chemicals, cosmetics, and excessive moisture. Damage caused by improper use, storage, cleaning, or normal wear and tear may not be covered under our return or refund policy.
7. Intellectual Property
All website content, including our logo, brand name, photographs, product images, designs, text, graphics, and videos, belongs to or is licensed to House of Shivaana.
No content may be copied, reproduced, modified, or commercially used without our prior written permission.
8. Website Use
You agree not to misuse our website, attempt unauthorized access, engage in fraudulent activities, or use our website for any unlawful purpose.
9. Promotions
Discounts, promotional codes, and special offers may have their own terms, validity periods, and restrictions. Offers cannot be combined unless specifically stated otherwise.
10. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use customer information.
11. Changes to Terms
House of Shivaana may update these Terms & Conditions when necessary. The latest version will always be published on this page with the updated date.
12. Contact Us
House of Shivaana
Email: houseofshivaana@gmail.com
Phone: 6376220050
By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.