Cancellation Policy
At House of Shivaana, we strive to process and dispatch orders as quickly as possible. Please read our cancellation policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled only before they have been shipped.
- Once an order has been dispatched, it cannot be cancelled.
- To request a cancellation, please contact our customer support as soon as possible with your Order ID.
Refund for Cancelled Orders
- If your cancellation request is approved before shipment, a full refund will be processed to your original payment method.
- Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
House of Shivaana’s Right to Cancel
We reserve the right to cancel any order due to:
- Product unavailability
- Payment failure or verification issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Any unforeseen circumstances beyond our control
If we cancel a prepaid order, the full amount paid will be refunded to your original payment method.
Contact Us
For cancellation requests or any related queries, please contact us:
House of Shivaana
Email:sanjanasaini@gmail.com
Phone: 6376220050