Refund & Return Policy
Welcome to House of Shivaana. We take pride in delivering premium-quality artificial jewellery crafted with care and attention to detail. Your satisfaction is important to us, and we strive to ensure every order meets your expectations.
Please read our Refund & Return Policy carefully before placing an order.
Returns
Due to the personal nature of jewellery products and hygiene considerations, House of Shivaana does not accept returns on products that have been delivered successfully, except in the following cases:
You received a damaged product.
You received the wrong item.
The product has a manufacturing defect.
Your order is incomplete or items are missing.
To request a return, you must contact us within 48 hours of receiving your order.
Your request should include:
Order Number
Clear photographs of the product
Images of the packaging
A brief description of the issue
Email us at- sanjanasaini029@gmail.com
Requests made after the specified time may not be eligible for return or replacement.
Replacement Policy
If your request is approved after verification, we will provide a replacement for the same product, subject to stock availability.
If the product is unavailable, you may choose one of the following:
Store Credit
A similar product of equal value
Full Refund (where applicable)
Refund Policy
Refunds are applicable only under the following circumstances:
The ordered item is unavailable after purchase.
Your prepaid order is cancelled before shipment.
A replacement cannot be arranged.
Your return request has been approved after quality verification.
Approved refunds will be processed to the original payment method within 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
To request a cancellation, contact us immediately at:
Email: sanjanasaini029@gmail.com
Non-Returnable Items
The following items are not eligible for return or exchange:
Products purchased during sale or promotional offers.
Products showing signs of use or damage caused after delivery.
Items returned without original packaging.
Products damaged due to improper handling or storage.
Customized or personalized jewellery.
Earrings and other hygiene-sensitive products (unless damaged or incorrect).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.
Please share:
Unboxing video (recommended)
Clear photographs of the product
Images of the shipping package
Order Number
Failure to provide sufficient proof may result in rejection of the claim.
Shipping Charges
If the error is on our side, House of Shivaana will bear the return shipping charges.
If a return is not approved under this policy, any shipping costs will be the customer’s responsibility.
Quality Assurance
Every jewellery piece undergoes careful inspection before dispatch.
Minor differences in colour, texture, or finish may occur due to photography, lighting, or screen settings and shall not be considered defects.
Fraud Prevention
House of Shivaana reserves the right to decline refund or replacement requests if:
The claim is found to be false or fraudulent.
The product has been intentionally damaged.
Evidence submitted is insufficient.
Multiple suspicious return requests are associated with the same customer.
Contact Us
For any questions regarding returns, refunds, or replacements, please contact us:
House of Shivaana
Email: sanjanasaini029@gmail.com
Phone: 6376220050
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)
Thank you for shopping with House of Shivaana.
We are committed to offering elegant jewellery, exceptional craftsmanship, and a seamless shopping experience. Your trust means everything to us, and we look forward to serving you again.